THINGS YOU NEED TO KNOW...

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
• Gift Card purchases don't count towards the free shipping threshold.
• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

MORE QUESTIONS?
Please contact our support team here.

HOW DO I TRACK MY BARRIO HAT DROP ORDER?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can log into your Barrio Hat Drop Account and track your order!

ALREADY HAVE A BARRIO HAT DROP ACCOUNT?

• Log into your Account
• Check the fulfilment status for your order.
• If the order has been fulfilled, select the order (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to fulfil your order)
• Click on the tracking link to be directed to your tracking

Alternatively, you can use the link provided in your shipping confirmation email.

WHAT IF MY TRACKING HASN'T UPDATED?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you've realised that you've entered an incorrect or incomplete address, please contact us HERE.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

MORE QUESTIONS?
Please contact our support team here.

CAN I CANCEL OR MAKE A CHANGE TO MY ORDER?

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

• Changing the item or size
• Delivery/billing address
• Adding/removing items to your order
• Shipping method

However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled nor returned.

I THINK MY ADDRESS IS WRONG ON MY ORDER?

Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If your order has shipped, please contact the courier directly ASAP as they may be able to help.

Important to know... If you input the incorrect address at checkout, and the order goes missing or is delivered to that location, we cannot be held accountable to refund or replace the order to your preferred location.

MORE QUESTIONS?
Please contact our support team here.

HOW DO I PURCHASE A BARRIO HAT DROP E-GIFT CARD?

You can purchase an e-gift card via the accessories page on the Barrio Hat Drop website. E-gift cards purchased online are not physically shipped, you will receive a confirmation email containing your Gift Card code.

HOW LONG IS A GIFT CARD VALID FOR?

Our gift card validity depends on where in the world you are, please see our Terms and Conditions for more information.

DO I HAVE TO USE THE FULL AMOUNT IN ONE ORDER?

No - The amount you spend will simply be deducted from your Gift Card credit. You can then use any remaining balance on a new order you place with us.

CAN I USE A GIFT CARD DURING A SALE OR PROMOTION?

Yes, go for it! A gift card can be used as a form of payment at any time.

CAN I USE A GIFT CARD & MAKE A CARD PAYMENT ON THE SAME ORDER?

Yes - You're able to split your payment part gift card, part credit/debit card on an order. The full available balance of the gift card will be deducted from your order total and then any remaining amount can be paid using your other chosen method of payment.

CAN I USE A DISCOUNT CODE WHEN PURCHASING A GIFT CARD?

Unfortunately not. We're not able to deduct the discount amount from the price of a gift card. If your order has more items than just the gift card, the discount amount will be taken off these items, but not the price of the gift card. 

I PLACED AN ORDER USING MY GIFT CARD AND NOW WANT TO MAKE A RETURN

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.

CAN I BUY A GIFT CARD ONLINE FOR SOMEONE ELSE?

Yes! Place the order using your details (name, & email address) and forward the e-Gift Card confirmation email to them. Alternatively, you can print off the code and give it to them this way.

Please advise them to KEEP HOLD OF THE GIFT CARD CODE, just in case they need to return anything as the refund will go back onto the gift card balance.

HOW DO I CHECK MY GIFT CARD BALANCE?

We can help with that! All you need to do is send us your;

• Full Name
• Email Address used to purchase the gift card
• The 16 digit gift card code (we'll have emailed this to you when you originally purchased)

One of our super helpful agents can then check this for you.

MORE QUESTIONS?
Please contact our support team here.

WHY AM I RECEIVING AN ERROR WHEN TRYING TO PURCHASE?

Receiving an error code when trying to pay? We know, it's painful. In fact, it's almost as annoying as a hat drop you've been waiting for all week sells out in a few minutes..

On rare occasions, when trying to place an order you may get an error code. This is most likely relating to a payment issue, however they're not as scary as they may sound as they're usually just errors with your bank card/provider.

Please see below some of the more common payment error codes and their definitions;

2000 – DO NOT HONOUR - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

2007 – NO ACCOUNT – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

2015 – TRANSACTION NOT ALLOWED - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

3000 – PROCESSOR NETWORK UNAVAILABLE – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.

If you've received an error code different to the above, please click here to see a full list of potential errors and how to resolve.

MORE QUESTIONS?
Please contact our support team here.

WHAT IS AFTERPAY?

Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.

HOW DOES IT WORK?

Place an order with Barrio Hat Drop using Afterpay as your payment method. You'll then be required to pay for the order in four installments, due every two weeks. Even better, it's completely interest-free when you pay on time!

WHO CAN USE AFTERPAY?

Afterpay is available on the following Barrio Hat Drop webstores:

• US
• MX

IS THERE ANYTHING ELSE I SHOULD KNOW? 

• You must be 18 or over, have a bank account and a North American, Australian or New Zealand residential address (unfortunately Afterpay won't work for those living in South America).
• Orders must be below $1000.
• Afterpay is not available for use when purchasing gift cards.
• Late payment fees will apply.

For further information please visit Afterpay directly

MORE QUESTIONS?
Please contact our support team here.

CAN I GET A PRICE ADJUSTMENT ON AN ITEM I'VE ALREADY PURCHASED?

As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. This does mean that items can change price after you've purchased them.

There are a few factors that would cause a price to be amended, such as:

• Foreign exchange rates
• Increased costs in our supply chain (supplier or freight based)
• Improved product quality, features or hardware
• A shift in market price points
• Sales or Promotions

Unfortunately, we're unable to adjust any prices or offer a refund or credit for the difference in price once an order has been placed.

Sadly, we're also unable to retrospectively apply a discount code or gift card to an order that’s already been placed.

We're always moving forwards to ensure our products improve whilst sitting at an accessible price point, without compromising our quality standards - We appreciate your understanding!

MORE QUESTIONS?
Please contact our support team here.

DOES BARRIO HAT DROP ACCEPT KLARNA?

Klarna is a payments service we offer in some of our online stores. It allows you to order from our online stores different sizes and items, and only pay for what you love.

Klarna is available on the following Barrio Hat Drop web stores:

US, MX

WHY CHOOSE KLARNA?

Try before you buy, and depending on which country you’re ordering from, choose to pay in 30 days or split the cost into 3 interest free installments (one part-payment at purchase, and two further payments at 30 and 60 days.

Our US customers can spread the cost into 4 interest free instalments. Each instalment is charged every 2 weeks.

KLARNA GOOD TO KNOWS...

Missed payments can affect your ability to use Klarna.

If you return an item that you paid for using Klarna, we're unable to amend your Klarna invoice. Instead, you may wish to contact Klarna directly to see if they can pause any payments while your Barrio Hat Drop's return is being processed.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, Subject to status. Late payment fees apply. T's & C's apply.

Pay in 3 instalments, complete terms. Pay later, complete terms.

See US payment terms.

CA residents: Loans made or arranged pursuant to a California Finance Lenders Law License.

Late payment fees may apply and if you fail to pay on time, Klarna may refer any debt to a debt collection agency to collect on Klarna’s behalf. For further information please visit Klarna.

MORE QUESTIONS?
Please contact our support team here.

HOW DO I BECOME A BARRIO HAT DROP AFFILIATE?

We don't really have set criteria when we choose our affiliates, as all our affiliates are so unique.

Our Partnerships Team regularly scout talent based on their content and ensuring their values align with our own. The best advice we can offer is to keep focusing on your own path and identify what makes you unique and how that unique nature or ability can inspire others to become greater versions of themselves.

To go further, we go together.

*Please note, you must be 18+ to become an Affiliate.

BECOME AN AFFILIATE AND CREATOR

MORE QUESTIONS?

Please contact our support team here.

HOW CAN I CONTACT YOU?

We always aim to make your Barrio Hat Drop experience as seamless as possible but sometimes you may need a little help.

Please only start ONE INQUIRY AT A TIME. Don't worry, our team will be in contact as quickly as we can. Contacting through multiple channels for the same query may delay response times for you and other customers.

For general business enquiries please email info@barriohatdrop.com

For bulk purchase of products for your store. email sales@barriohatdrop.com

HOW DO I CONTACT BARRIO HAT DROP BY EMAIL?

We're available 9am -3pm CT! Please send your email to support@barriohatdrop.com

Be sure to include as much information as possible such as:

• Order number (#BHD123456)
• Email address
• A description of your issue
• Supporting images (if applicable)

This will allow us to answer any questions you have as quickly as possible. You can expect a reply within 24 hours, except during busy sale periods, which may take slightly longer.

For a faster response though, we'd encourage using our chat function icon at the bottom right hand corner of your screen.

WHY DOESN'T BARRIO HAT DROP HAVE A PHONE NUMBER?

Barrio Hat Drop does not have a call centre and we're not set up to handle high volumes of phone calls.

The Barrio Hat Drop brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

MORE QUESTIONS?

Please contact our support team here.

SIGN UP TO BARRIO HAT DROP'S MARKETING AND YOU'LL GET:

• Latest updates on all things Barrio Hat Drop such as offers and events
• Early details of new product launches
• Access to exclusive competitions
• And maybe even an occasional surprise…

Fill out the form on one of our forms on our website. We promise, you won't regret it, but if you do, you can unsubscribe at any time.

MORE QUESTIONS?

Please contact our support team here.

The best you, born here. We pride ourselves on being a team of grafters, innovators, and visionaries.

Above all else, we’re a family. We succeed together. We fail together.

We’re always on the lookout for passionate, talented individuals who share our vision of positively impacting the world. If you fit the Barrio Hat Drop bill, we want to hear from you. If you think you've got what it takes, email us your resume at kceja@barriohatdrop.com